Customer service has become one of the most important areas for artificial intelligence adoption. Enterprises are dealing with growing customer expectations, increasing support volumes, and complex service workflows that often involve multiple systems and teams.
Customer service teams are increasingly turning to artificial intelligence to handle repetitive queries, accelerate resolutions, and deliver consistent support across multiple channels. Modern AI support agents can do much more than answer frequently asked questions.
Customer expectations are evolving rapidly. People want instant answers, personalised interactions, seamless support, and quick resolutions across channels. At the same time, businesses need to manage increasing support volumes while controlling costs and maintaining
