A list of business contacts is better than a whole bunch of standard e-mails. Sales contacts, customer addresses, supplier details and phone numbers help the employees to maintain the relationships and to keep the daily operations running.
Law firms rely heavily on email communication. Many times, mailbox archives collect years’ worth of client discussions, case updates, exchanges of evidence, contracts, internal correspondence and court-related information.
One of the most difficult tasks facing organizations is moving email to a new platform. Company data such as customer communications, contracts, project discussions, invoices and compliance records can often be years worth of vital email data.
Customer service representatives rely on prompt access to precise contact details. One out-of-date email address or lost phone number might cause problems to take longer to resolve and lower customer satisfaction.
Business communication can come to a complete halt due to unforeseen Outlook profile failure. Important emails, attachments, contacts, and calendar entries may appear lost when users are unable to access their mailbox.
After realising that managing Outlook MSG files had grown more challenging, a financial organization handling years of client correspondence made the decision to update its email archiving procedure.
A mid-sized engineering firm with 218 employees decided to move from Microsoft Outlook to Mozilla Thunderbird to reduce software licensing costs and simplify email management.
Our organization has 6 regional offices and 148 employees who process contracts, invoices, compliance forms, engineering drawings, HR records, and customer documentation. The departments exchanged on average about 18,700 PDF documents per month.
Maintaining a uniform contact database across departments became more challenging for a mid-sized consulting firm with eight branch offices, 265 employees and more than 18,700 business contacts.
As businesses expand, managing Outlook archives gets more challenging. This case study looks at how a mid-sized legal services company dealt with years of dispersed Outlook data following Exchange migrations, mailbox archiving and staff changes.
Industry: Healthcare Network (Multi-Hospital Organization)
A national research institute intended to install a contemporary IMAP server in place of its outdated email infrastructure.
